A few things to know.
Find help with sizing, delivery and your order. For the full terms, follow the policy links below.
Choosing your size
Use the measurements and fit notes on each product page. Different garments can fit differently. Our Size & Fit Guide explains how to compare measurements with clothing you own.
Production and delivery
Worthy pieces are made to order. Production happens before shipping, so production time and carrier transit time are separate. Timing varies by garment and fulfilment partner.
We ship to Canada and the United States. Available delivery methods, charges and estimates are shown at checkout. Delivery estimates are not guarantees. Items may arrive in separate parcels.
Read our shipping policy for full details.
Order updates and tracking
Keep your order confirmation and check the email address used at checkout for shipping updates. When a tracking link is provided, use it to follow the parcel. Tracking may take time to update after a label is created.
If you need help, send us your order number and the email address used at checkout. If your order has more than one parcel, tell us which item or tracking number needs attention.
Changes or cancellations
Contact us as soon as possible if an address, size or other order detail needs changing. Made-to-order production may already be underway, so changes and cancellations cannot be guaranteed.
Returns and size exchanges
Eligibility depends on the item and circumstances. Read the returns and refunds policy before purchasing. Contact us before sending an item back; do not send a parcel to a production or return address without instructions.
Damaged, defective or incorrect items
Contact Worthy promptly with your order number, a description of the issue and clear photos showing the item and problem. We will review the details and advise you on the next steps under our policy.
Still need help?
Contact Worthy. Include your order number when your question concerns an existing purchase. Please do not send payment-card details.